Use our logo with your story

But please be sure to review our requirements and standards before providing employer groups with ID cards

ID card Requirements

Encore requires at a minimum:

  1. Identifying THCG Network logo (see below).
  2. Member Name, Member Unique Identification Number and effective date if possible.
  3. Employer Group Name, Employer Group Number.
  4. Appropriate claim submission address(es) and telephone number(s) for benefits, eligibility, customer service, and Utilization Review and pre-certification information.*
  5. Approval of ID card template prior to effective date by Encore Health Network representative. Please contact your Payor Account Manager:
    • Fred Douse @ or (317) 621-4265
    • Kevin McShay at or (317) 621-4264

Encore Health Network requests that the payor’s Claim Mailing Address and EDI number is on the member’s medical card. With claims going to the Payor first, you can properly track turnaround times and apply eligibility. If there is a need to use Encore’s claim address and EDI number please contact your Payer Account Manager to make this request.

Encore Health Network does not produce ID cards. It is the responsibility of the payor to provide ID cards to the participants.

View sample Encore NetworkID cards
Download the 1mb Identity Usage PDF


To download, please click on the appropriate logo.

Encore Prime
Encore Combined




My Payor Download

    If you have any questions, please contact Special Authorization is required to access the Payor Updates.
    Please contact one of the following Account Executives for access:
    · Holly Joyce at (317) 621-4263 or, or
    · Kevin McShay at (317) 621-4264 or


    Encore has entered into a new arrangement for chiropractic services with HSM, Inc. HSM, Inc., a Minnesota-based specialty network services organization, will administer the chiropractic network for our Encore and Encircle service areas.

    HSM will directly hold contracts with all participating chiropractors; therefore, there are some changes of which you should be aware. Regarding billing, chiropractors will now send their claims directly to HSM. HSM will collect the data in their system, including treatment plans for case management, and forward claims to the appropriate Encore payor. The payor will send all payment directly to HSM, who will in turn reimburse the chiropractor according to the negotiated rates.

    If you are interested in becoming a participating chiropractor in the Encore Health Network, please contact HSM at 800-432-3640 or visit their web-site at

    Current Worker's Comp Payors

    Arete USA D/B/A The Covenant Companies
    HFN, Inc
    Indiana University
    InterPlan Health Group
    IU Health Plan
    ASU Group
    Major Hospital
    ACS CompIQ Corporation, A Xerox Company

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    Payor and Provider Resources

    PAYORS: Please contact your Payor Account Manager, Fred Douse at (317) 621-4265 or or Kevin McShay at (317) 621-4264 or
    PROVIDERS: Please contact Provider Contracting Coordinator, Logan Joyce at (317) 621-4262 or