Complimentary Hearing Service Plan

Listening to your needs

Would you believe…
Hearing loss is now the #3 chronic health problem in our country, and most of it is treatable. It’s a wonder more health networks are not offering service plans like EPIC.

EPIC (Ear Professionals International Corporation) screens qualified experts, researches the latest technology, negotiates for the best prices, and then coordinates coverage between Encore members and the extensive network of contracted doctors.

This allows the Encore Health Network to offer you hearing aids and other treatment protocols with savings as great as:

  • 50% below manufacturers suggested retail price


  • 35% lower than most discount offers

We also take the guesswork out of finding the right doctor. Just listen to how simple it is:

Contact EPIC Hearing Healthcare at 1.866.956.5400. An experienced professional there will assess your needs and direct you to appropriate doctors in your area.

Receive examination and treatment. EPIC will contact the physicians ahead of time and alert them to your interest. Simply schedule your appointment and show up.

Pay EPIC directly. There are no activation fees or pre-referral costs—you only pay the discounted rates that EPIC has established with contracted providers.

EPIC is available throughout the process for any needs or questions that you might have. You can reach an experienced hearing professional toll free at 1.866.956.5400.

If you have further questions about our Hearing Service Plan, simply contact Encore’s Customer Service Department toll-free at (888) 574-8180, 8:30 a.m. to 5 p.m. EST, Monday through Friday




My Payor Download

    If you have any questions, please contact Special Authorization is required to access the Payor Updates.
    Please contact one of the following Account Executives for access:
    · Holly Joyce at (317) 621-4263 or, or
    · Kevin McShay at (317) 621-4264 or


    Encore has entered into a new arrangement for chiropractic services with HSM, Inc. HSM, Inc., a Minnesota-based specialty network services organization, will administer the chiropractic network for our Encore and Encircle service areas.

    HSM will directly hold contracts with all participating chiropractors; therefore, there are some changes of which you should be aware. Regarding billing, chiropractors will now send their claims directly to HSM. HSM will collect the data in their system, including treatment plans for case management, and forward claims to the appropriate Encore payor. The payor will send all payment directly to HSM, who will in turn reimburse the chiropractor according to the negotiated rates.

    If you are interested in becoming a participating chiropractor in the Encore Health Network, please contact HSM at 800-432-3640 or visit their web-site at

    Current Worker's Comp Payors

    Arete USA D/B/A The Covenant Companies
    HFN, Inc
    Indiana University
    InterPlan Health Group
    IU Health Plan
    ASU Group
    Major Hospital
    ACS CompIQ Corporation, A Xerox Company

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    Payor and Provider Resources

    PAYORS: Please contact your Payor Account Manager, Fred Douse at (317) 621-4265 or or Kevin McShay at (317) 621-4264 or
    PROVIDERS: Please contact Provider Contracting Coordinator, Logan Joyce at (317) 621-4262 or