Locally Owned. Locally Managed
A significant part of Encore Health Network’s advantage is that we’re locally owned and managed.
ABOUT US
30 and 30. Emerge, Evolve, Excel
2016 represents the 30th year the Encore PPO has served as a provider network to the health benefit plans of hundreds of thousands of Hoosiers. From the beginning – then known as VHA Tri-State — to today, The HealthCare Group (THCG) has prided itself in delivering value to its payer and provider business partners, and ultimately the members collectively served. These “first” 30 years have transpired in a rapidly changing market which THCG has addressed with an evolving product mix from the Encore Health Network PPO, to the high-value Encircle Network, Encore Work Comp PPO, and a variety of unique individual payer and provider collaborations. It’s through the market’s familiarity during our 30-year history that we are often referred to as “Encore,” whereas The HealthCare Group has been the linchpin entity for all the THCG products.
In this 30th anniversary year, it seems fitting that our theme for the celebration campaign is “30 and 30,” with the slogan “Emerge, Evolve, Excel.”
We chose the theme 30 and 30 to recognize and celebrate not only the 30-year history of hard work, challenges and success, but also in anticipation of the success and partnerships to come over the next 30 years.
Emerge, Evolve, Excel is both a philosophy and a strategy that THCG has espoused and strived for under its current leadership. Emerge does not just reference our beginning, but our re-birth from a traditional “PPO” to the role of a “managed care partner.” We Evolve our services to provide increasing value for our business partners and members in the rapidly-changing healthcare benefits market. Striving to Excel at what we do relates to unparalleled operational excellence, as well as understanding and anticipating the needs of our business partners.
Earlier this year THCG conducted a payer/broker survey to assess how our partners and distribution system viewed us. In a market where the largest national payers receive member satisfaction scores in the low 60% range, THCG achieved an 85% satisfaction score. In addition, two of the highest scores THCG received were in the core areas of Trust and Value. Those are scores of great pride as we Emerge into our current market role, continue to Evolve our relationships to deliver exceptional value, and demonstrate how we Excel at achieving service standards. Relationships built on Trust and Value, have resulted in THCG’s 300% growth in the past few years, and are the launching pad for the next 30 years.
THCG will host a variety of events throughout the coming year, including a charity golf outing on July 14th and a partner reception in the fall. You will also see an expanded marketing campaign in which THCG promotes its 30th anniversary and product offerings to the employer benefit market.
These are exciting times for THCG. Thank you for your partnership, your membership and your trust!
Bruce Smiley
President,
The Healthcare Group|Encore Health Network
OUR OWNERS
The HealthCare Group, LLC, one of Indiana’s largest managed care organizations, owns Encore Health Network. Ownership includes some of Indiana’s most respected hospitals: and located in Evansville.