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Customer Service/General Administration
Indianapolis Office: (317) 621-4250 or toll free (888) 574–8180

Fax: 317–621–2388

Encore Health Network
8520 Allison Pointe Boulevard
Suite 200
Indianapolis, IN 46250–4299

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If you have a question, concern, or need further information about anything related to our website, please use this form below to contact us. The was designed with you in mind, and we want to know if there is a way we could serve you better.

This Contact form is for General Inquires not Claims related inquiries. Please do not communicate HIPAA information via this form.
For claims inquiries, please contact Encore direct at (888) 446-5844.




    My Payor Download

      If you have any questions, please contact Special Authorization is required to access the Payor Updates.
      Please contact one of the following Account Executives for access:
      · Holly Joyce at (317) 621-4263 or, or
      · Kevin McShay at (317) 621-4264 or


      Encore has entered into a new arrangement for chiropractic services with HSM, Inc. HSM, Inc., a Minnesota-based specialty network services organization, will administer the chiropractic network for our Encore and Encircle service areas.

      HSM will directly hold contracts with all participating chiropractors; therefore, there are some changes of which you should be aware. Regarding billing, chiropractors will now send their claims directly to HSM. HSM will collect the data in their system, including treatment plans for case management, and forward claims to the appropriate Encore payor. The payor will send all payment directly to HSM, who will in turn reimburse the chiropractor according to the negotiated rates.

      If you are interested in becoming a participating chiropractor in the Encore Health Network, please contact HSM at 800-432-3640 or visit their web-site at

      Current Worker's Comp Payors

      Arete USA D/B/A The Covenant Companies
      HFN, Inc
      Indiana University
      InterPlan Health Group
      IU Health Plan
      MCMC LLC
      ASU Group
      Major Hospital
      ACS CompIQ Corporation, A Xerox Company

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      Payor and Provider Resources

      PAYORS: Please contact your Payor Account Manager, Fred Douse at (317) 621-4265 or or Kevin McShay at (317) 621-4264 or
      PROVIDERS: Please contact Provider Contracting Coordinator, Logan Joyce at (317) 621-4262 or