The HealthCare Group/ Encore Health Network Response to COVID-19

& Indiana "Stay at home" Restrictions

Encore Health Network understands the vital role it plays in helping ensure that the financial segment of the health care benefits industry continue in full strength during this time. Encore’s role is vital in supporting the health care system and Indiana employers as we all serve our fellow Hoosiers.

March 23, Indiana's Governor, Eric Holcomb, issued a "stay at home" order effective March 25th through April 7th to better combat the COVID-19 spread. 

As an "essential function" entity, THCG/Encore's operations have been uninterrupted by the COVID-19 pandemic and are expected to continue without interruption.

Understanding our role as a critical component of the health benefit claims process, Encore previously established and tested disaster recovery protocols including completely "off-site" operations.  That has allowed us to promote social distancing efforts by moving to a fully at-home work site model with no decrease in our "best-practice" quality and claim turn-around that Encore’s know they will receive.  

As an industry, we are all subject to the ripple effect of potential external impacts.  Encore is operating "business as usual" in a fully off-site employee model. We are all in this together, and we will all get through this together.

Bruce Smiley
President
Encore Health Network